Lead a talent pool of around 50–60 specialists within a PMO-focused Chapter Stream.
Responsible for end-to-end workforce management, delivery readiness, and employee engagement.
Ensure alignment between business goals and individual career aspirations within the PMO capability.
Define and evolve the PMO capability strategy, ensuring maturity, scalability, and alignment with organisational delivery needs, business objectives, and market trends (e.g. Agile, SAFe, AI-enabled PMO).
Anticipate and manage bench-related risks, identify available or transitioning employees, and ensure efficient allocation across projects.
Ensure development and skills mapping are aligned with upcoming project demands to maximize readiness and performance outcomes.
Mentor and support employees through personalized development plans, goal setting, and continuous learning opportunities.
Actively monitor eNPS/Officevibe feedback, foster inclusion, and address early signs of disengagement to maintain morale and retention.
Manage labor costs, bench-related expenses, hiring decisions, and learning investments responsibly.

Proven experience (5+ years) in a managers-of-managers role within PMO or operational/coordination functions
Strong skills in staffing, bench management, and rate-to-role alignment
Solid expertise in performance management and career development within PMO or delivery support roles
Hands-on involvement in PMO capability building, skills mapping, and professional growth (e.g., project governance, reporting, planning, risk & dependency management)
Excellent collaboration with Delivery, People Office, and Growth/Recruitment functions
Strong conflict resolution and stakeholder management skills
Experience with retention strategies and employee engagement tools (e.g., eNPS, Officevibe)
Financial acumen in staffing, labor cost, and project profitability
Familiarity with agile delivery models and PMO practices within IT services
Advanced English communication skills (written and spoken).

Enjoy our holistic benefits program that covers the four pillars that we believe come together to support our wellbeing, covering social, physical, emotional wellbeing, as well as work-life fusion.
Our wellbeing program includes medical benefits, gym support, and personalised fitness options for an active lifestyle, complemented by team events and the Healthy Habits Club.
Having a one-size-fits-one approach gives us the flexibility to define the work-life dynamic that works for us.
We believe that to maintain our overall health, we need to invest in our mental wellbeing just as much as we do in our physical health, social connections or in achieving work-life balance.
As a growing community in a hybrid environment, we want to ensure we remain connected not just by the great work we do every day but through our passions and interests.

Senior PMO Capability Manager

Key skills