Product Owner – Employer Services

Role Overview

• Manage and refine the Eforms roadmap, balancing near‑term delivery with strategic investments.
• Translate problems into outcomes by defining epics, user stories, acceptance criteria, and a transparent, prioritized backlog (e.g., RICE/WSJF).
• Deliver value iteratively through MVPs, feature flags and rollouts, release notes, and adoption enablement with Customer Success.
• Engage the right partners and perspectives, facilitating collaboration within and beyond Scrum events.
• Lead Sprint Planning, Reviews, and Retrospectives that encourage healthy critique, learning, and continuous improvement.
• Build cross‑functional relationships across engineering, design, content ops, compliance/legal, and Go To Market, making dependencies visible for predictable delivery.
• Foster team cohesion by exploring diverse perspectives, asking deliberate questions, and surfacing and resolving conflict early.
• Apply commercial and product knowledge by connecting backlog decisions to customer value, risk, and revenue.
• Partner with finance, sales, and customer success to validate assumptions and align product decisions with business and client goals.
• Provide balanced feedback and coach teams on Agile practices (story slicing, DoR/DoD, empirical planning).

Requirements

• Bachelor's degree required
• 2+ years of experience as a Product Owner or Product Manager delivering software products in an Agile environment, with a record of iterative value delivery.
• Experience with Agile fluency (Scrum/Kanban): backlog ownership, user story creation, acceptance criteria, story mapping, refinement leadership, and cross‑team coordination.
• Background in HR compliance, onboarding, employer services, or tax withholding content.
• Experience being able to translate complex requirements into clear product documentation, roadmap narratives, and sprint-ready user stories.
• Experience working with changing requirements, demonstrating organization, prioritization, and proactive issue‑spotting.
• Hands-on expertise with modern product and collaboration tools, including: Jira or Azure DevOps for backlog and sprint management.
• Confluence for documentation, requirements, and decision histories.
• Miro or Mural for discovery, workflow mapping, and team collaboration.
• Familiarity with REST/JSON APIs and tools like Postman to support cross‑functional discussions with engineering.
• Basic comfort with SQL to query data for validation and insights.
• Understanding of microservices, event-driven architecture, CI/CD workflows, feature flags, and cloud environments (Azure preferred).
• Awareness of WCAG accessibility standards, QA automation concepts, and secure‑by‑design practices.
• A desire to facilitate team cohesion, contributing to Agile ceremonies and promoting productive team relationships.
• Openness to exploring commercial considerations behind product decisions.

Tech Stack

• Azure
• Cloud
• Microservices
• SQL
• Go

Benefits

• Great compensation package and bonus plan
• Core benefits including full medical, dental, vision, and matching 401K
• Fully remote environment
• Flexible time off including volunteer time off, vacation, sick and paid holidays
• DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering