Key skills
Communication
About this role
Role Overview
- Provide friendly, efficient, and professional customer service
- Resolve issues quickly and effectively
- Recommend solutions that enhance the customer experience
- Work within assigned client programs to meet performance goals
- Handle inbound and outbound calls based on your assignment
- Successfully complete training and stay updated with ongoing learning
- Enter and manage orders, handle cancellations/changes, and request reprints or credits
- Ensure security and privacy for every interaction
- Accurately enter data and ensure smooth follow-up processes
- Monitor individual performance and contribute to team success
- Participate in outbound calls as needed to meet client objectives
- Support team and company goals while maintaining a professional and secure work environment
Requirements
- Education: High School Diploma/GED required
- Experience: 0-2 years (Customer service, banking, or retail experience is a plus!)
- Skills You Bring: Strong multitasking abilities
- Attention to detail
- Excellent communication & interpersonal skills
- Basic computer knowledge
- Willingness to learn & grow with ongoing training
Benefits
- medical, dental and vision coverage
- 401K
- generous PTO allowance
- life insurance
- employee assistance program
- pet insurance