Provide first-line IT support for end-user environments, including network, connectivity, and telecommunications issues
Deliver remote support to Medline users across European locations
Manage and prioritize tickets in the helpdesk system, ensuring accurate documentation and resolution
Collaborate with global IT teams to ensure network and application stability
Configure and maintain IT equipment and telecommunication systems
Support on boarding, off boarding, and change management processes
Keep users and stakeholders informed on critical incidents
Recover data and ensure system continuity when needed
Guide and support users in the effective use of IT applications
Liaise with external vendors to resolve hardware and software issues
Ensure proper documentation in line with internal processes and compliance requirements
Stay up to date with new technologies and systems

IT Education or equivalent experience (1-2 years)
Basic experience in troubleshooting in a Windows environment
Basic experience in troubleshooting PC hardware issues (i.e. Monitors, Printers, Hard drives), as well as a basic understanding of Networking
Microsoft or other technical certifications, or experience in a Microsoft Windows environment are preferred
Demonstrated ability to analyze and resolve problems
Good written and verbal communication skills
Languages: Spanish and English (fluently)

Company pension plan
We increase our contributions to your pension plan throughout your employment because setting you up for a successful retirement is important to us
Life insurance and medical insurance
Comprehensive induction by experienced colleagues
An individually tailored onboarding plan and fixed contacts so you can be off to a great start
Modern Workplace
Environment with restaurant services, gym, bank, post office and transport
Employee Assistance Programme – So that your mental well-being is taken care of
A range of training opportunities
We actively support you in your development

IT Support Technician – Desktop & Network Support

Key skills