Be the problem-solver first in line to help keep everything on track and drive the project from conception through execution, keeping all teams up to date on progress.
Be a crucial member to the team in ensuring campaigns are set up and deployed correctly to help to increase engagement and reduce churn.
Coordinate with internal partners (marketing / product managers / engineering) to ensure timely planning, creation, and deployment of all campaigns
Own day-to-day communication and project coordination with internal clients
Supervise Engagement dashboards and report findings with the team
Execute and report results of A/B and multivariate tests
Proactively find opportunities for process improvement and reducing execution complexity
Support product managers in managing expectations for project results, handling partner communications, and helping to implement an effective system of project management

2+ years of engagement experience (preferably with list sizes 150,000+)
Eye for detail to ensure campaigns and projects are up to specifications and out on time
Proven understanding of the app space and able to collaborate with business, design, engineering and product management
Experience with enterprise level Engagement platform (Iterable, Braze, Customer.io)
Knowledge of CAN-SPAM, GDPR and opt
in and opt-out practices.
Excellent communication skills and ability to interface effectively with other departments
Solid understanding of JSON, HTML, and SQL
Ability to multitask, prioritize, and keep up with a large volume of tasks in a fast-paced environment
Passion for collaboration and working in a team environment

Flexible Vacation, 10 Sick Days
Time off to volunteer and charitable donations matched up to $15,000 annually
Comprehensive health, vision, and dental coverage
100% 401(k) employer match up to 10%, Employee Stock Purchase Plan (ESPP)
100% paid parental leave (including for non-birthing parents) and family forming benefits
Investment in your development: mentorship through our MentorMatch program, access to 6,000+ online courses through Udemy, and an annual $3,000 stipend for your professional development
Investment in your wellness: access to mental health support via Modern Health, paid concierge medical membership, pet insurance, fitness membership subsidy, and commuter subsidy
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Engagement Lifecycle Manager

Key skills