Own the engagement experience strategy across communities, peer networks, recognition programs, and volunteer touchpoints
Define engagement goals, success metrics, and experience standards aligned to membership outcomes
Apply a learning mindset to continuously assess and improve engagement journeys, using methods such as surveys/NPS, interviews, journey mapping, usability-style testing, etc, to gather feedback and data
Lead end-to-end delivery of engagement programs, including design, execution, operating rhythms, and improvement cycles
Ensure consistent, high-quality engagement experiences across digital and in-person channels
Oversee MGMA communities and networks to drive peer connection, participation, and learning
Own day-to-day engagement operations within the Higher Logic community platform
Define, measure and monitor engagement KPIs across programs and platforms
Analyze participation, usage, and sentiment data to identify improvement opportunities
Work alongside Product Owners as a peer to shape engagement opportunities, success measures, and launch readiness
Direct supervisory responsibilities in accordance with the organization’s policies and applicable laws

A Bachelor’s degree in Business Administration, Communications, Marketing, or related field is preferred
5–8+ years of experience in member engagement, community management, or program delivery
3 years of experience in a lead or supervisory capacity
Demonstrated expertise managing online communities, including hands-on technical experience with platforms such as the Higher Logic
Working knowledge of CRM/AMS platforms and member lifecycle models
Experience working with associations, chapters, or membership-based organizations preferred
Experience operating in a federated or matrixed environment preferred
Familiarity with healthcare organizations and practices preferred
An equivalent combination of education and experience may be substituted on a year for year basis

Medical, dental, and vision coverage
Life insurance
Short
and long-term disability
401(k) plan featuring company match
Profit-sharing
Professional development opportunities
Hybrid work schedule
Employee assistance program
Generous time off package including three weeks of vacation, 80 hours of sick time, and 11 paid holidays
Flexible spending account
On-site fitness center
Volunteer opportunities
Tuition assistance

Manager, Membership Engagement and Experience

Key skills