Respond to customer inquiries via phone, email, chat, or ticketing systems, in line with service standards and response times
Log, categorise, and manage customer interactions using internal systems
Investigate and replicate reported issues where possible, documenting findings clearly
Escalate cases to the relevant internal teams based on impact and urgency
Keep customers updated on progress, next steps, and resolutions
Stay up to date with product features, updates, and known issues
Contribute to internal knowledge bases by identifying gaps or improvements
Manage workload effectively to meet service level expectations
Handle customer data in line with privacy and security guidelines
Support the team with additional tasks as needed

Around 1+ year of experience in a customer support or similar role (or equivalent experience)
Fluent in German and comfortable supporting customers in both German and English
Strong communication skills, both written and verbal
Ability to follow processes and work in a structured environment
Good attention to detail when handling customer information
Able to manage tasks and prioritise effectively within set timelines
A proactive and customer-focused mindset

Customer Support Specialist, German Speaker – Maternity Cover

Key skills