Director, Global Partnerships

Role Overview

• Manage a portfolio of selected Global & Regional Key Partners in region(s);
• Lead a team of account managers to achieve the sales strategy goals.
• Provide direction and assist in the development of the sales team while intentionally leveraging their effective use of sales skill training.
• Define partner growth and engagement objectives with Vertical Leaders and GMs globally.
• Lead strategic business planning sessions with account managers and global and regional preferred partners to establish measurable performance goals and define long-term objectives.
• Ensures regular reviews and coaching of team on Partner Briefs, specifically S.M.A.R.T objectives.
• Schedule in-market visits with account managers to review team member and partner performance.
• Operate as a locally embedded representative of Virtuoso, maintaining deep proximity to partner operations by conducting regular in-market visits, property/site validation, establishing relationship-building touchpoints, and ensuring Virtuoso has firsthand understanding of local partner priorities, partner product quality, and local market conditions.
• Lead and develop Account Managers as extensions of a global partnership system, ensuring commercial rigor, strategic thinking, and cross-functional collaboration.
• Ensure account managers deliver a seamless partner experience with a “One Virtuoso” mindset of shared ownership.
• Act as the internal advocate for assigned account managers, ensuring alignment across all Virtuoso functions (verticals, membership, product).
• Serve as a primary source of real-time market intelligence, including competitive dynamics, partner challenges and opportunities, emerging traveler and advisor trends, etc.
• Partner with Vertical Discipline leaders to design category-specific strategies, optimize partner programs, deliver expert-informed solutions.
• Coordinate cross-functional resources to ensure partners receive relevant expertise, timely execution, seamless partner experience.
• Accountable for maximizing partner ROI across all Virtuoso engagement channels to drive revenue growth, advisor activation, program/initiative performance, strategic alignment with partners.
• Identify and activate high-value advisor and agency communities aligned to partner objectives.
• Collaborate with Membership and Marketing to target the right audiences, drive conversion and engagement, and move beyond broad-based promotion to precision engagement strategies.
• Responsible for planning, tracking, and coordinating the delivery of sales KPIs from start to finish.
• Act as an escalation point for issues/questions from preferred partners.
• Deliver transparent and comprehensive reporting on success-driven metrics.
• Understand and stay current on travel trends, tourism, technology, operational best practices, Virtuoso’s diverse customers and Virtuoso’s competitive landscape.
• Support global and regional partner events as required.

Requirements

• Bachelor’s degree
• 7+ years’ experience
• Strong commercial acumen, including negotiation and revenue strategy expertise
• Proficiency in CRM platforms for tracking partner engagement
• Proven leadership experience, managing people and/or projects at a senior level
• Deep understanding of regional and global market trends in the luxury travel industry
• Strong analytical skills, with the ability to assess and deliver strategic data-driven decision-making
• Proficient in Microsoft Office Suite
• Innovation – Forward thinking, curious, & creative
• Marketplace Awareness – Current business trend knowledge
• Advanced Analytical Skills – Ability to collect and analyze complex information, problem-solve, and make informed decisions.

Benefits

• medical/dental/vision/life
• 401(k) savings plan