To be a point of contact and service the needs of existing clients, handling a variety of enquiries including driver referrals, MID enquiries, the issuing of overseas documentation and basic claims advice.
Provide assistance in credit control, liaising with clients for overdue debts and assist in the administration of our bordereaux arrangements
To assist in the preparation of midterm and pre renewal reviews as well and the handling of insurance policies as required.
To assist in the remarketing of risks and securing quotations from the available insurer markets.
To maintain the compliant handling of all matters, adhering to the company compliance policy.
To provide assistance in the handling of insurance policies as required.
To protect the interests of client and insurer to achieve the best outcome.
Develop, maintain and cultivate a constructive and professional relationship with clients and insurers.
To maintain the integrity and reputation of Sentinel to clients and insurers alike.

Competent in the use of Microsoft programmes including Excel and Word
Must possess a professional telephone manner and have experience in communicating directly with customers, namely decision makers
Knowledge of insurance industry Motor Fleet based insurances is desirable but not essential; an exposure to Self Drive Hire insurance is a benefit
Ability to prioritise and manage workloads efficiently
Candidate must possess a strong customer centric work ethic
To be able to take ownership of situations and tasks, seeing matters through to completion
An understanding of the importance to act in a compliant manner within current Regulatory guidelines
A desire to grow and learn with the role, which is seen as a development step towards a career in insurance.

Holiday entitlement of 26 days plus bank holidays
Opportunity to progress your career across the entire group
Gain CII or ACII qualifications to boost your knowledge and career prospects
Pensions scheme for when you feel it’s time to retire
24-hour support for physical and mental wellbeing
1 days paid volunteering day to give back to our communities
The Spotlight Awards, where we shine a light on the brightest talent across our group

Administrative Assistant

About this role