Provide strategic leadership for enterprise platforms supporting collaboration, communications, project management, and artificial intelligence.
Oversee a blended team and ensure governance and change enablement.
Optimize user experience across digital systems.
Provide privileged access to sensitive HR and payroll data.
Support AI tool deployment and maintain operational continuity.
Provide after-hours support and occasional travel to align global operations.

Education: Bachelor’s degree in Information Systems, Technology, Business, or a related field preferred (or equivalent practical experience).
Experience: 4 or more years supporting enterprise digital platforms, digital operations, or IT service delivery in a corporate environment.
Platform Expertise: Hands-on experience with Microsoft digital platforms, including Power Platform (i.e. Power Automate, Power BI, Copilot Studio, Project Operations), Microsoft 365, and/or ServiceNow.
AI & Automation Enablement: Experience supporting the testing, deployment, or adoption of AI-assisted tools, automation workflows, or digital assistants to improve operational efficiency.
Operational Delivery: Strong understanding of production support, incident response, deployment coordination, and operational workflows in a live enterprise environment.
Governance & Change: Working knowledge of platform governance, change enablement, lifecycle management, and service management practices.
Collaboration & Communication: Ability to partner effectively with technical and non-technical stakeholders, translate requirements, and support global teams across multiple regions.
Leadership Exposure: Experience serving as a player-coach in team lead or workstream coordinator capacity, including escalation management, light oversight of contractors or peers, and delivery and execution accountability.

We prioritize your growth, development, and well-being to help you reach your full potential.
Opportunities that fit your lifestyle and ambitions—whether you’re looking for part-time flexibility or full-time career advancement.
Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations.

Manager, Digital Solutions – AI Enablement

Key skills