Provide strategic leadership for enterprise platforms supporting collaboration, communications, project management, and artificial intelligence.
Oversee a blended team, ensure governance and change enablement, and optimize user experience across digital systems.
Maintain operational continuity—including after-hours support and occasional travel to align global operations.

Bachelor’s degree in Information Systems, Technology, Business, or a related field preferred (or equivalent practical experience).
4 or more years supporting enterprise digital platforms, digital operations, or IT service delivery in a corporate environment.
Hands-on experience with Microsoft digital platforms, including Power Platform (i.e. Power Automate, Power BI, Copilot Studio, Project Operations), Microsoft 365, and/or ServiceNow.
Experience supporting the testing, deployment, or adoption of AI-assisted tools, automation workflows, or digital assistants to improve operational efficiency.
Strong understanding of production support, incident response, deployment coordination, and operational workflows in a live enterprise environment.
Working knowledge of platform governance, change enablement, lifecycle management, and service management practices.
Ability to partner effectively with technical and non-technical stakeholders, translate requirements, and support global teams across multiple regions.
Experience serving as a player-coach in team lead or workstream coordinator capacity, including escalation management, light oversight of contractors or peers, and delivery and execution accountability.

Manager, Digital Solutions – AI Enablement

Key skills