Provide strategic leadership for enterprise platforms supporting collaboration, communications, project management, and artificial intelligence.
Oversee a blended team, ensure governance and change enablement, and optimize user experience across digital systems.
Maintain operational continuity—including after-hours support and occasional travel to align global operations.
Requirements
Bachelor’s degree in Information Systems, Technology, Business, or a related field preferred (or equivalent practical experience).
4 or more years supporting enterprise digital platforms, digital operations, or IT service delivery in a corporate environment.
Hands-on experience with Microsoft digital platforms, including Power Platform (i.e. Power Automate, Power BI, Copilot Studio, Project Operations), Microsoft 365, and/or ServiceNow.
Experience supporting the testing, deployment, or adoption of AI-assisted tools, automation workflows, or digital assistants to improve operational efficiency.
Strong understanding of production support, incident response, deployment coordination, and operational workflows in a live enterprise environment.
Working knowledge of platform governance, change enablement, lifecycle management, and service management practices.
Ability to partner effectively with technical and non-technical stakeholders, translate requirements, and support global teams across multiple regions.
Experience serving as a player-coach in team lead or workstream coordinator capacity, including escalation management, light oversight of contractors or peers, and delivery and execution accountability.
Tech Stack
ServiceNow
Benefits
We prioritize your growth, development, and well-being
Programs designed to support a fulfilling work-life balance