Key skills
Communication
About this role
Role Overview
- Confirm advance costs and value screen subtotals against accounting records
- Re confirm provider balances when verification exceeds 30 days
- Calculate health insurance payments and support lien dispute processes
- Retrieve missing insurance cards from clients when needed
- Identify health insurance information and subrogation contacts
- Confirm all bills and payments are accurately reflected in value screens
- Locate account numbers and verify dates of service and billed amounts
- Contact medical providers to confirm balances and billing information
- Review prior file handler notes to verify case accuracy
- Track response timelines and conduct follow up when responses are delayed
- Send medical and billing authorizations to providers and collection agencies
- Support pre litigation paralegals and attorneys with daily case documentation needs
- Disburse checks and scan copies into the system for record keeping
- Assist with preparing settlement statements ensuring balances are current
- Open liens and assist with lien related documentation
- Request and track reductions and upload all related documentation
- Cross reference bills between case documents and value screens
- Confirm payment addresses for providers and insurance carriers
- Identify missing bills and notify paralegals when documents are needed
- Complete additional tasks as assigned to support the pre litigation team
- Scan and properly tag all incoming correspondence into case files
- Contact clients to confirm addresses for escrow disbursements or office pickup
- Follow up on escrow items and confirm final payments or balances
Requirements
- Minimum of 1 year of experience as a legal assistant, or in a legal support role and/or related Bachelor's degree in legal studies
- Prior experience in personal injury or pre-litigation environments preferred
- Strong attention to detail and accuracy in file management
- Excellent organizational and documentation skills
- Strong written and verbal communication skills
- Ability to follow up persistently with providers and third parties
- Ability to manage multiple tasks and deadlines simultaneously
- Comfort handling repetitive follow-up-driven tasks
- Proficiency with Microsoft Office and case management systems
- Ability to work collaboratively with paralegals and attorneys
Benefits
- Competitive salary
- Paid Time Off
- Annual bonuses
- 100% remote/home-based position
- Full-time, long-term career opportunities
- Parental Leave
- Professional development and training
- Dedicated team support
- Alignment with our clients' core values