Responsible for the management and support of tools and systems deployed to support and manage SES services and infrastructure.
Work closely with SES operations and engineering teams on improving operational efficiency, service quality and customer experience.
Assist operations in solving service anomalies in RF (Ground/Satellite), IP and platform domains, analytics and automation.
Build and manage service support and reporting systems that contain a high degree of intelligence and autonomy.
Responsible for the integration of managed service monitoring architectures in enterprise data, mobility, and video domains.
Support other SES operational systems involved in the service delivery chain such as contribution, distribution and management networks.
Work with Network Management Systems (NMS) from multiple vendors in IP, ground infrastructure and network domains.

Minimum Bachelor’s degree in IT, Telecommunications, or similar field (BAC +3, BSc) required (education can be substituted for experience)
Minimum 3-5 years’ combined experience in an operations or engineering position
Good level of demonstrable experience in the field of Information Technology, Communications Systems, IP networks or the broadcast video environment
Good knowledge of service (data/video) platforms and associated systems
Knowledge of application interface protocols (SQL, XML, REST, SNMP etc.)
Proven track record in service support and implementation
Proven experience in programmatic interface usage and application
Good knowledge of DataMiner monitoring and orchestration platforms.

Service Monitoring Engineer

Key skills