Monitor, troubleshoot and fix technology integration issues
Ensure all customer support activities are built, supervised and resolved in the Expel ticketing system
Provide guidance, mentorship and oversight in delivering our services to customers
Identify and drive improvements to our processes and technology
Work to constantly refine the enrichment and accuracy of our health monitoring systems
Offer your expertise and step in to help when customers and analysts need additional support
Support our Solution Architects and Engagement Managers to ensure we are taking care of our customers with high levels of care and quality

1+ years of professional experience in a related field.
Basic knowledge of security detection and response tools.
Strong organizational, prioritization, and time management skills.
Ability to understand and design various evaluation & measurement techniques.
Familiarity with network architecture and security infrastructure.
Basic understanding of Windows & Linux operating systems and command line tools.
Introductory knowledge of SIEM technologies and query languages.
Foundational understanding of networking principles, TCP/IP, and core protocols.
Experience in network and security technologies is a plus.
Some experience in software development or scripting is advantageous.

Associate Technical Support Engineer

Key skills