About this role
Role Overview
- Document technical work and create best known methods (BKMs) on released products.
- Driving field adoption of Knowledge Management systems (SP KP)
- Perform routine problem diagnosis and problem resolution for characterization, demos, or field projects.
- Participate on service alert calls with field service engineers to help evaluate and resolve tool issues.
- Assist senior with data and report preparation.
- Upon reaching L3 product certification, assist CSE in the field during CM activities as OJT.
- Lead small projects.
- Provide support during H2H, Eval, beta testing, and gap analysis.
- Contribute to service alert plan (POA) development.
- Use Product knowledge systems in the development of POAs.
- Document any improvements need to knowledge data or systems.
- Perform CSE assist with phone support or E-mail response as follow the sun coverage requirement.
- Respond and own L1 to L3 Escalation support with plan of action and on-site support.
- Assist in Field request for planned backfill to address business needs.
- Target time in the fab is approx 20-40%.
- Target time in training (receiving) is approx 50%
Requirements
- Master's Level Degree or work experience of 0 years
- Bachelor's Level Degree or work experience of 1 years
Benefits
- We offer a competitive, family friendly total rewards package.
- We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.