Manager, Technical Support Engineering
India
Full Time
1 hour ago
Visa Sponsorship
Key skills
SFDCSalesforceCommunication
About this role
Role Overview
- Manage a support team to achieve business objectives
- Set team goals in alignment with Global Support objectives
- Ensure direct reports have the resources to deliver effective technical solutions
- Deliver performance reviews for all direct reports
- Communicate effectively to customers when representing Global Support
Requirements
- 7+ years of overall professional experience
- At least 5 years in a technical support role
- 2+ years managing technical support professionals
- Solid functional salesforce.com application knowledge
- Experience with support tools and phone systems
- Excellent written and verbal communication skills
- Ability to develop and deliver creative business solutions for complex problems
- Degree or equivalent experience required
Tech Stack
- SFDC
Benefits
- Flexible work arrangements
- Professional development