Supply Account Associate

Role Overview

• Provide day-to-day administrative support to quota-holding Sales Representatives.
• Prepare proposals, rate loading documentation, contract paperwork, and internal approval forms.
• Coordinate internal stakeholders (Revenue Management, Marketing, Finance, Operations) to support deal execution.
• Serve as a point of contact for a designated group of hotel partners, primarily within the smaller hotel accounts.
• Support onboarding processes for new hotel partners, ensuring smooth activation and compliance.
• Monitor account health metrics and identify basic growth or optimization opportunities.
• Conduct account check-ins and assist in resolving operational issues in partnership with internal teams.
• Identify upsell or optimization opportunities and escalate high-value opportunities to the primary Sales Manager.
• Facilitate recurring performance reviews for smaller hotel accounts.
• Review KPIs including production, conversion, availability, rate competitiveness, content quality, and promotional participation.
• Provide actionable insights and recommendations to improve hotel performance.
• Document performance discussions and follow-up actions in CRM.
• Escalate accounts with significant revenue potential or risk to senior sellers.
• Accelerate the sales cycle by qualifying opportunities and managing early-stage follow-up for high-potential hotel partners.
• Coordinate contact for account renewals and incremental opportunities.
• Maintain visibility into long-tail revenue trends and flag growth opportunities.
• Ensure consistent follow-through on lower-tier opportunities to drive incremental revenue lift.

Requirements

• 1–3 years of experience in sales support, account management, hospitality, or related fields.
• Strong organizational and time management skills with high attention to detail.
• Experience working with CRM systems and sales reporting tools (Salesforce, Looker, Tableau, Slack).
• Ability to analyze performance data and translate insights into clear recommendations.
• Excellent written and verbal communication skills.
• Comfortable leading client calls and managing multiple stakeholders.

Tech Stack

• Tableau

Benefits

• Competitive base pay tied to role and experience, with opportunities for bonuses, commissions, and equity.
• Check out our full list at http://engine.com/culture.