Key skills
Communication
About this role
Role Overview
- Returns patient and payer calls promptly, ensuring timely follow-up on all inquiries
- Maintains a calm, friendly, and professional tone, even when addressing difficult or complex billing concerns
- Quickly grasps billing concepts and workflows, even without prior billing experience
- Clearly and confidently communicates with patients about their bills
- Confidently discusses patient balances and collects payments with professionalism and empathy
Requirements
- High school diploma or equivalent
- Strong verbal and written communication skills
- Excellent customer service and interpersonal skills
- Ability to handle sensitive situations with professionalism, empathy, and confidentiality
- Comfort with Microsoft tools, including Outlook, Teams, and basic data entry
- Strong attention to detail and accuracy