About this role

Communicate directly with various members of partner labs to manage sample and document requests.
Triage order issues and coordinate shipping and receiving.
Work cross-functionally to ensure we meet/exceed goals related to customer retention and turnaround time.
Build and maintain effective relationships with laboratory employees, sales representatives, and internal stakeholders.
Use proactive problem-solving skills to create and offer solutions to customers.
Maintain frequent contact with sales and other teams to ensure customer engagement efforts are aligned.

4 year college degree in Biological Sciences or similar, preferred.
Exceptional customer service skills and strong interpersonal skills.
Ability to communicate effectively with patients by telephone and email.
Ability to think fast, find answers, and respond quickly to customer issues.
Highly organized and systematic, superb attention to detail and ability to complete tasks with a high degree of accuracy.
Show initiative and ability to work as part of a high-level team while working independently on mission-critical tasks.
Proven ability to learn new skills quickly and adapt to new processes smoothly.
General office equipment and software knowledge and computer proficiency.

Customer Service Representative

Key skills