Customer Service Representative

Role Overview

• Answer a high volume of inbound calls from customers in a professional and friendly manner.
• Listen actively, identify customer needs, and provide accurate information or solutions.
• Follow call scripts and company guidelines to ensure consistent service quality.
• Escalate complex technical issues to the appropriate team when necessary.
• Maintain accurate and organized call logs in our system.
• Multitask efficiently while navigating multiple systems and tools.

Requirements

• Excellent verbal communication
• B2 english proficiency is required
• High school diploma or equivalent.
• Customer Representative experience preferred but not required.
• Computer literacy and experience with CRM systems.
• Schedule flexibility to work 6 days a week within hours of operation: 7am
• 12am EST.
• Provide a Police Record from your country of residence
• A copy of the ID

Equipment Requirements

• A laptop or desktop computer (Windows 10/11, MAC are not compatible with our system)
• Minimum 8 GB RAM (16 GB recommended for optimal performance)
• Modern processor (Intel i5 or equivalent to AMD Ryzen 3 or 5)
• SSD 250 GB Min
• USB headset with noise-canceling microphone
• Energy and Internet stability (At least 50Mbps internet speed)
• Able to connect to ethernet.

Connectivity

• Minimum 25 Mbps download / 10 Mbps upload
• Wired (Ethernet) connection strongly preferred over Wi-Fi

Benefits

• Competitive pay $400 – $600 monthly payment (based on experience/location).
• Paid training program.
• 15 days PTO per annum.
• Work remotely from anywhere in LATAM.
• Opportunity to grow with a U.S.-based company leading in tech services.
• Fast-paced, dynamic environment where your impact is recognized.