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Technical Support Engineer at Arketa | JobVerse
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Technical Support Engineer
Arketa
Website
LinkedIn
Technical Support Engineer
Mexico City, Mexico City, Mexico
Full Time
4 weeks ago
$45,000 - $60,000 USD
Visa Sponsorship
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Key skills
JavaScript
Node.js
React
TypeScript
AI
About this role
Role Overview
60% talking to customers and fixing either bugs or user experience edge cases
40% actually improving systems long term
Triage, investigate, and resolve bugs reported by customers and the support team
Own issues end-to-end: reproduce → diagnose → fix → validate → communicate
Collaborate closely with Support to provide timely updates and clarity on issues
Improve system reliability by identifying root causes (not just patching symptoms)
Maintain high-quality standards (testing, edge cases, regressions)
Requirements
2+ years experience as a software engineer
Strong written and spoken English fluency
Production experience in node.js and react/typescript
Experience in fast moving environment, such as small companies or a start-up
AI-tooling proficiency: AI as a force multiplier
Eligibility to work out of our Mexico City office
Tech Stack
JavaScript
Node.js
React
TypeScript
Benefits
Competitive Salary, Stock Options
Unlimited PTO
Ownership and Opportunity for Advancement
Apply Now
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