About this role
Role Overview
- Monitor bankruptcy loans throughout the lifecycle to ensure timely progression and compliance of all chapters
- Manage a pipeline of bankruptcy loans, prioritizing tasks to meet required timelines
- Oversee and coordinate activities performed by bankruptcy counsel
- Track and enforce attorney timelines and service level expectations (SLAs)
- Review and validate key filings, including Proofs of Claim and Motions for Relief
- Perform quality control reviews to ensure accuracy of attorney actions and loan treatment
- Identify and escalate risks, delays, or compliance concerns to appropriate stakeholders
- Handle client-specific requirements and exception-based bankruptcy cases
- Maintain accurate loan data and ensure proper system updates related to bankruptcy activity
- Other duties as assigned
Requirements
- 4–6 years of experience in mortgage servicing or default servicing within a servicer or sub-servicer environment
- Hands-on experience managing bankruptcy loans across all chapters within a servicing platform
- Strong understanding of how bankruptcy impacts loan servicing, including payment application, status management, and lifecycle progression
- Experience working in a manual or semi-manual environment, with the ability to manage processes without heavy reliance on automation
- Demonstrated end-to-end ownership of bankruptcy loan handling, not limited to a single function or siloed role
- Experience working in a high-volume, process-driven environment with defined timelines and SLAs
- Proven ability to manage a pipeline of work and prioritize competing deadlines
- Strong attention to detail with a focus on accuracy, compliance, and quality control
- Experience coordinating with external partners, such as attorneys or vendors, from a servicing perspective
- Proficiency in Excel or similar tools for tracking, reporting, and data management
Benefits
- Compensation: competitive salary and 401k plan
- Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits
- Food & meals: in-office snacks and drinks, and Bagel Fridays
- Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient.
- Grow together: Company-wide orientation for you to successfully onboard and other learning & development opportunities, including regular review cycles that feature 360 degree feedback
- Generous time off: 17 days paid time off, sick days, and 11 company holidays
- Baby bonding time!: 12 weeks off for both birthing and non-birthing parents
- fully paid so you can focus your energy on your newest addition