Configure Jira features, including creating dashboards, reports and custom filters.
Integrate Jira with other tools and development/CI/CD platforms.
Identify and resolve workflow or configuration issues in Jira.
Proactively suggest improvements and implement new management practices.
Create and interpret performance and productivity reports.
Implement ITIL processes in Jira.
Gather requirements with a focus on automating activities for use in the tool.
Align with the client's team Product Owner (PO).
Create and maintain documentation, as well as validation and acceptance evidence.
Provide consultative support, offering advice and recommendations related to the environment.
Monitor and support automated processes.
Provide feedback to the project team about necessary adjustments to deliverables to mitigate or prevent production incidents.
Follow monitoring and incident/crisis procedures.

Solid understanding of agile methodologies such as Scrum and Kanban.
Ability to plan, track and manage tasks, sprints and releases.
Knowledge of software development using languages such as Python, Java, JavaScript and others.
Skill in gathering functional requirements and strong communication and facilitation of meetings/brainstorms.
A profile that enjoys researching and seeking alternative solutions to problems.
Excellent communication.
Self-taught professional who pursues knowledge and solutions to complement their skills.
Someone who engages colleagues and acts as a motivator for the team when facing challenges.
Proactive.

Certifications such as "Atlassian Certified in Jira Project Administration" are a plus.

Solutions Analyst – Jira Platform

Key skills