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Client Account Representative at Inmar Intelligence | JobVerse
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Client Account Representative
Inmar Intelligence
Remote
Website
LinkedIn
Client Account Representative
North Carolina, United States of America
Full Time
4 weeks ago
$58,762 - $97,936 USD
No Visa Sponsorship
Apply Now
Key skills
DNS
Docker
Linux
SaaS
Salesforce
CRM
About this role
Role Overview
Responsible for servicing and supporting Inmar's healthcare clients.
Provide Level 1 client support (Phone/Email); escalate technical issues as needed.
Facilitate Health Checks (business reviews) annually with clients.
Document all client engagements in Salesforce CRM.
Facilitate the onboarding process of new clients within 90 days.
Configure TraySafe mobile and kiosk devices.
Provide remote webinar and on-site trainings for end users, technicians, and admins.
Troubleshoot Linux/Ubuntu-based TraySafe kiosks and servers.
Perform UAT testing for software releases and hardware rollouts.
Run and schedule reports and maintain accurate technical records for system configurations.
Requirements
Associate’s degree (Bachelor’s preferred) OR equivalent combination of training/experience.
3–5 years of work experience in hospital pharmacy, SaaS technical support, or healthcare IT.
Linux/Ubuntu administration experience (config files, terminal commands, docker management).
Proficiency in network troubleshooting (static/DHCP, DNS, SSL certificates, VLANs).
Experience with Zebra printers, CUPS, and healthcare device integration.
Intermediate-level proficiency with Microsoft Office, Google Suite, Adobe.
Familiarity with Salesforce CRM.
Ability to translate technical concepts into non-technical language for clients.
Tech Stack
DNS
Docker
Linux
Benefits
Medical, Dental, and Vision insurance
Basic and Supplemental Life Insurance options
401(k) retirement plans with company match
Health Spending Accounts (HSA/FSA)
Flexible time off and 11 paid holidays
Family-building benefits, including Maternity, Adoption, and Parental Leave
Tuition Reimbursement and certification support, reflecting our commitment to lifelong learning
Wellness and Mental Health counseling services
Concierge and work/life support resources
Adoption Assistance Reimbursement
Perks and discount programs
Apply Now
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