What will the person's day-to-day look like?

Support in War Room: Participate as support in the resolution of critical incidents, assisting the senior team in collecting logs and data to minimize impacts.
Ticket Queue Management: Analyze, diagnose and resolve low-to-mid complexity incidents and requests (focused on OMS Sell In), preparing the correct context for escalation when necessary.
Automation Development: Develop scripts and automations of low-to-mid complexity to replace manual processes and accelerate the team's support routines.
Documentation: Actively contribute to structuring the area by creating and maintaining an up-to-date knowledge base with solution documentation, manual processes and OMS flows.
KPI Monitoring: Assist in monitoring area indicators to help the team identify bottlenecks and improvement opportunities.
Problem Management: Assist the team in investigating root causes of recurring incidents and product integration failures.
Production Environment Monitoring: Continuously monitor systems and dashboards to proactively identify anomalies.

What do they need to have and know?

Experience with Kotlin.
Knowledge of how REST APIs work.
Knowledge of relational databases (SQL) and familiarity with NoSQL.
Familiarity with code versioning (Git) and code review practices.
Knowledge in messaging systems (Kafka, RabbitMQ or similar) and event-driven architecture.
Investigative profile and sharp programming logic to analyze logs and troubleshoot issues.
Familiarity with monitoring and observability tools (Prometheus, Grafana, New Relic, etc.).
Basic understanding of microservices architecture.

Nice to have:

Here, your Health is a priority
Medical and dental plan
Medication assistance
Health allowance for family members
Free psychotherapy sessions
Telemedicine and second medical opinion
Free flu vaccine
Health care programs
To support your Nutrition
Meal allowance or local restaurant voucher (depending on work model)
Food allowance
Christmas food allowance
Ensuring Well-being and Quality of Life in all aspects
Gym and fitness studio plan
Home office allowance (hybrid and remote work models)
Pet health plan
Birthday day off
Up to 40% discount on our products
Employee association (agreements and partnerships, multi-brand store, TotalPass gyms, courses and much more!)
Travel and accommodation program
For the Family, our most precious asset
Childcare allowance
Child nutrition credit
Babysitter allowance
School supplies allowance
Legal, psychological and social guidance
Support for non-traditional parents
Extended parental leave (180 days for mothers and 120 days for fathers)
Mobility for your on-site journey
Transportation voucher and parking (hybrid and on-site models)
Financial Security for protection and peace of mind
Life insurance
Support in the event of a parent's death
Private pension plan
Payroll-deductible loans

*****Benefits packages are configured according to eligibility rules.

Application Support Analyst I – N3 Focus, Kotlin

Key skills