Field Service Engineer, 2+ years

Role Overview

• Responsible for the technical support and service of Medtronic Hugo systems at customer sites
• Installing, repairing, maintaining, and troubleshooting these devices
• Providing training to healthcare professionals
• Gathering feedback on product performance and communicating with various internal and external teams (e.g., Biomedical Technicians)
• Installs, operates, maintains, repairs and modifies equipment
• Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations
• Analyzes and evaluates products and related performance
• Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time
• Installs, upgrades and removes products ensuring coordinative engineering field change
• Maintains effective customer communications and relations
• May provide onsite training of customer support personnel

Requirements

• Requires minimum of 2 years of clinical field service, technical internship or clinical customer support experience
• Requires high school diploma or equivalent (United States), vocational or technical education or certification (all other countries)
• Relevant experience in clinical field service or clinical customer support experience
• Bachelor’s degree in Bioengineering, engineering or technology field (Nice to Have)
• Experience with robotics or motion control (Nice to Have)
• Previous experience as Technician/Field Services within medical device industry (Nice to Have)
• Experience with anatomy, surgical protocol and medical terminology (Nice to Have)
• Ability to troubleshoot with technical skills, creativity and high discipline (Nice to Have)
• Familiarity with most used test equipment (Nice to Have)
• Ability to read and understand schematics and engineering drawings (Nice to Have)
• Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner (Nice to Have)
• Responsive problem solver and action oriented in resolving customer issues and meeting customer requirements (Nice to Have)
• Performed troubleshooting and repairs on medical devices (Nice to Have)
• Ability to apply engineering principles such as electrical, mechanical, thermodynamic, and biomedical to troubleshooting without complete technical documentation (Nice to Have)
• Excellent English writing and verbal communication skills (Nice to Have)
• Problem-solving and Analytical Skills: Ability to diagnose and troubleshoot complex technical issues (Additional Skills and Qualities)
• Communication and Interpersonal Skills: Ability to communicate effectively with customers, colleagues, and other stakeholders (Additional Skills and Qualities)
• Time Management and Organization: Ability to manage time effectively, prioritize tasks, and organize work in a dynamic environment (Additional Skills and Qualities)
• Flexibility and Adaptability: Ability to adapt to changing priorities and work independently in different locations (Additional Skills and Qualities)
• Customer Focus: Ability to build and maintain positive relationships with customers and ensure their satisfaction (Additional Skills and Qualities)
• Technical Proficiency: Ability to apply engineering principles to troubleshoot and repair medical equipment (Additional Skills and Qualities)
• Travel Willingness: Willingness to travel frequently, including potentially internationally (up to 75%) (Additional Skills and Qualities)

Benefits

• Health, Dental and vision insurance
• Health Savings Account
• Healthcare Flexible Spending Account
• Life insurance
• Long-term disability leave
• Dependent daycare spending account
• Tuition assistance/reimbursement
• Simple Steps (global well-being program)
• Incentive plans
• 401(k) plan plus employer contribution and match
• Short-term disability
• Paid time off
• Paid holidays
• Employee Stock Purchase Plan
• Employee Assistance Program
• Non-qualified Retirement Plan Supplement
• Capital Accumulation Plan