Resolve exceptions within the AMI Meter Data Management System and associated suite of AMI systems.
Log tickets with vendor’s Customer Support or liaise directly on the phone with vendor’s support staff to resolve system issues.
Conduct investigation of relevant meter events and alarms, ensure that meter-related incidents are resolved in a timely and consistent manner.
Troubleshoot meter data issues utilizing back-office software and systems.
Analyze and diagnose issues causing exceptions in meter data.
Perform detailed analysis of exceptions to identify patterns and anomalies.
Issue field service orders in the CIS system to troubleshoot meters requiring in person visits.
Generate reports on exception trends and resolution status.
Provide insights and recommendations for improving data accuracy, process automations, and system performance.
Collaborate with cross-functional teams, including IT, field operations, and customer service, to address and resolve exceptions.
Provide support for the maintenance, upgrade, and enhancement of AMI functionality.
Participate in system testing and validation to ensure data integrity.
Propose and implement process improvements to reduce the occurrence of exceptions.

Bachelor’s degree in computer science, Information Technology, or Engineering
Three (3) plus years’ experience in AMI meter applications, data management, or a related role
Thorough knowledge of AMI systems and utility metering infrastructure
Effective communication and interpersonal skills
Excellent problem-solving abilities and attention to detail
Ability to work independently and as part of a team in a fast-paced environment.

Analyst, AMI Exception Management

Key skills