Answer and triage all inbound patient calls within operational hours
Respond to patient inquiries via email and text with professionalism and empathy
Gather relevant patient information to support provider preparation
Convert inbound inquiries into scheduled appointments and ensure timely responses
Manage appointment scheduling, rescheduling, confirmations, and cancellations
Onboard patients into the EHR and ensure completion of intake requirements
Verify insurance eligibility and confirm payment methods on file
Collect copays and follow up on missing patient information prior to visits
Track and follow up on labs, referrals, pharmacy issues, and documentation
Proactively contact patients to resolve outstanding care-related items
Coordinate with billing teams on claims and discrepancies
Follow up on unpaid balances and ensure timely resolution
Create and maintain SOPs for core operational workflows
Standardize communication templates and scripts
Provide feedback to improve internal systems and processes
Document workflows in real time to support scalability
Compile monthly performance reports from the EHR
Identify operational bottlenecks and recommend improvements

Must-Haves (Required)

2+ years of experience in a healthcare setting (clinic operations, front desk, or care coordination)
Strong verbal and written English communication skills
Experience working with EHR systems (Athena, eClinicalWorks, Tebra, or similar)
Proven ability to manage patient interactions, including scheduling and billing conversations
Proactive, detail-oriented, and highly organized work style
Strong follow-through and ability to independently close operational loops

Nice-to-Haves (Preferred)

Competitive Salary: Based on experience and skills
Remote Work: Fully remote—work from anywhere
** Performance Bonus:** Based on data accuracy, reporting timeliness, and overall sales efficiency
** Team Incentives:** Recognition for maintaining 100% CRM hygiene and on-time reporting
** Generous PTO:** In accordance with company policy
** Health Coverage for PH-based talents:** HMO coverage after 3 months for full-time employees
Direct Mentorship: Guidance from international industry experts
Learning & Development: Ongoing access to resources for professional growth
Global Networking: Connect with professionals worldwide

Clinic Operations Coordinator – Virtual Front Desk, Care Ops

Key skills