QAPI Coordinator

Role Overview

• Manage Quality Reporting Process
• Monitor closed QREs within the ticketing system to ensure investigations are finalized and properly documented
• Collaborate with external teams to confirm accuracy, completeness, and resolution of reported events
• Verify data accuracy and completeness to support tracking, trending, and reporting
• Close tickets in alignment with established procedures and timelines
• Maintain data quality and reporting readiness through continuous system monitoring
• Generate and distribute monthly QRE reports for stakeholders and clients
• Maintain adherence to internal quality standards and regulatory guidelines by supporting AnewHealth quality and compliance efforts
• Partner with service line and department leaders to identify improvement opportunities, create and support in-service training, and deliver onboarding education
• Assist in the development, implementation, and evaluation of internal and external performance improvement initiatives
• Support the collection and sharing of best practices across teams to enhance consistency and quality of service delivery
• Generate and distribute quality and performance reports to internal stakeholders and clients
• Monitor referral source reports, analyze trends, and identify opportunities for improvement
• Coordinate and document monthly client communication reports
• Participate in QI meetings and maintain meeting minutes
• Support the development and updates of the annual QI Plan and Program
• Provide operational support to other business units during periods of high volume, as needed

Requirements

• High school diploma or equivalent required
• Associate or bachelor’s degree preferred
• 2–5 years of pharmacy experience required
• Experience in quality improvement or performance improvement in a healthcare setting is strongly preferred
• Preferred: Certified Professional in Healthcare Quality (CPHQ), Certified Professional Patient Safety (CPPS), Certified Professional in Healthcare Risk Management (CPHRM), or Six Sigma certification
• Required: Pharmacy Technician Certification
• Strong written, verbal, and interpersonal communication skills
• Advanced proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
• Exceptional attention to detail and organizational skills
• Strong analytical and problem-solving abilities
• Comfortable with data interpretation and presenting findings
• Demonstrates initiative, adaptability, and a continuous improvement mindset
• Passionate about patient safety and quality of care
• Ability to work independently with minimal supervision
• High degree of integrity, professionalism, and reliability

Benefits

• medical/dental/vision
• flexible spending
• company-paid life insurance
• short-term disability
• voluntary benefits
• 401(k)
• Paid Time Off
• paid holidays