About this role
Role Overview
- Investigates, analyzes, and resolves consumer and commercial billing issues
- Documents and reports on billing complaints against the organization
- Adjusts customer accounts as necessary
Requirements
- Investigates, analyzes, negotiates, resolves billing issues and complaints
- Identifies solutions and presents resolution options to customers
- Negotiates and authorizes billing settlements within established limits
Benefits
- Health insurance
- Flexible working arrangements