IT Business Solutions Manager

Role Overview

• Actively elicit & communicate business requirements using interviews, process documentation, brainstorming sessions, surveys, site visits, and/or workflow analysis.
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
• Define and write user stories to represent business requirements.
• Deliver the following artifacts as needed to support comprehensive understanding: functional requirements, process flow diagrams, screen mockups, and data flow diagrams.
• Collaborate with developers and IT subject matter experts to establish the technical vision and analyze tradeoffs between factors such as cost, time to deliver, usability, system performance, and scalability.
• Serve as the conduit between the user community (internal and external customers) and the software development team through which requirements flow.
• Proactively communicate with external customers and internal business partners, and successfully engage in multiple initiatives simultaneously.
• Plan and execute projects according to agile methodologies.
• Be the liaison between the business units, technology teams and support teams, and ensure the successful delivery of IT solutions.
• Develop a thorough understanding of the business model, operational processes, and key performance indicators.
• Work closely with business leadership to perform ROI analysis and prioritize IT initiatives.
• Define project scope, goals, deliverables, budget, and actively manage risk.
• Develop project plans and coordinate resources to ensure that the project is successfully completed within defined constraints.

Requirements

• College degree is preferred.
• 2-4 years of related experience as an IT Business Solutions Analyst or similar position, preferably at a mortgage servicing company.
• Experience managing IT projects, preferably using scrum or other agile development methodologies.
• Strong analytical and product management skills, including a thorough understanding of how to interpret customer business needs and translate them into requirements.
• Data analysis skills and a working knowledge of SQL.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of executives, managers, and subject matter experts.
• Ability to work independently.
• Willingness to travel as needed for business initiatives: typically, 2-4 nights per month.

Tech Stack

• SQL

Benefits

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) Retirement plan with employer match
• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
• Adoption Assistance
• Tuition & Certification reimbursement
• Employee Mortgage Loan Program
• The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships
• 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
• Matching Gifts Program
• dollar-for-dollar up to $1,000
• Access to grants, nonprofit resources, and volunteer opportunities
• More than $6,000,000 donated since 2020
• 1 in 5 employees participates in at least one Employee Resource Group (ERG)