Understand the business;
Execute and monitor product operational routines;
Support backlog management, SLAs and demand queues;
Support initial analysis, incident tracking and prioritization alongside Product Managers (PMs);
Assist in identifying systemic failures and collecting technical evidence;
Support log review and incident analysis;
Support process mapping, improvement and automation;
Contribute to creating manuals, documentation and presentations;
Work collaboratively with Product and Operations teams.

Bachelor's degree in a related field: Business Administration, Accounting, Information Technology or similar;
Strong knowledge of Excel;
Basic knowledge of SQL (Oracle);
Basic experience with API testing (Postman or Bruno);
Familiarity with Microsoft 365 and Power Automate;
Knowledge of Agile methodologies;
Familiarity with Jira or Kanban tools;
Interest in automation, technology and continuous improvement.

Fixed 14th and 15th salary payments;
Profit-sharing / performance-based bonuses (depending on seniority);
Health and dental plans with no co-payment;
Wellness programs with Wellhub (formerly Gympass): nutrition, psychology, occupational health, massage, running group and local gym;
Meal and food allowance (VA/VR) — flexible percentage allocation between cards, no co-payment;
Extended maternity and paternity leave;
Childcare or nanny assistance for children up to 6 years and 11 months;
Assistance for children with disabilities, no age limit;
Life insurance;
Private pension plan up to 8% of salary;
Training platform — Sicredi Aprende, offering a variety of courses;
40-hour work week — using a time bank system;
Telework allowance (except for positions that are 100% on-site).

Product Operations Analyst – TED

Key skills