About this role

Partner with business stakeholders to deliver shared outcomes.
Understand and define the Commercial IT portfolio.
Line management duties including recruitment, goal setting, and performance management.
Coordination supporting the Technical Delivery teams and 3rd party development partners.
Liaise with managers/leads of global shared teams to coordinate project deliverables.
Work alongside the Production Support Manager to support incident and request resolution SLAs.

Minimum 5 years’ experience as a BRM or significant customer management experience.
Line management responsibilities including recruitment, performance management and talent development.
Comprehensive knowledge of all aspects of various Waterfall / Agile / Hybrid SDLC processes.
Vendor Management, including Statements of Work, Budgeting, Invoicing etc.
Experience of IT application support processes (ITIL).
Excellent written/oral communication and relationship management skills.
Drive and enthusiasm with ability to see the bigger picture.
Ability to work flexibly in a demanding and fast paced environment.
Worked in global setting dealing with multi-discipline teams in multiple time zones.

A full and comprehensive benefits program.
Growth opportunities on a global scale.
Access to career development through in-house learning programs and/or qualified tuition reimbursement.
An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Senior Manager, IT Business Relationship Management – Commercial and Tech Support

Key skills