Key skills
CSaaSSalesforceLeadershipCommunicationCollaborationPresentation SkillsAccount Management
About this role
Role Overview
- Build multiple layers of relationships with the customer, including Toast execs, as needed, and maintain daily database entries through Salesforce
- Retain SaaS revenue through consultative engagement and product recommendation by understanding needs of each customer
- Drive activation and adoption across Toast product suite by analyzing product module usage and leverage internal tools/customer marketing strategies
- Leverage your Toast product knowledge to facilitate customer demos and ensure the customer is getting the most out of their Toast experience
- Partner with internal leadership teams to own customer escalations to resolution, provide regular Voice of Customer feedback, and facilitate customer references/referrals
- Build cross-functional partnerships and collaborate closely to engage customers when necessary
Requirements
- 6+ years account management experience
- Mid-Market or Enterprise customer management experience
- Strong leadership, teamwork, and cross-departmental collaboration skills
- Strong communication and presentation skills that meet expectations of corporate teams and C-suite executives.
- Success operating independently and navigating competing priorities in a constantly changing environment
- General technical proficiency using software
- Proven track record of success in meeting and exceeding goals
- Excellent communication, organizational, and influencing skills
- Located in PST or MST timezone
Benefits
- Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs