Build multiple layers of relationships with the customer, including Toast execs, as needed, and maintain daily database entries through Salesforce
Retain SaaS revenue through consultative engagement and product recommendation by understanding needs of each customer
Drive activation and adoption across Toast product suite by analyzing product module usage and leverage internal tools/customer marketing strategies
Leverage your Toast product knowledge to facilitate customer demos and ensure the customer is getting the most out of their Toast experience
Partner with internal leadership teams to own customer escalations to resolution, provide regular Voice of Customer feedback, and facilitate customer references/referrals
Build cross-functional partnerships and collaborate closely to engage customers when necessary

6+ years account management experience
Mid-Market or Enterprise customer management experience
Strong leadership, teamwork, and cross-departmental collaboration skills
Strong communication and presentation skills that meet expectations of corporate teams and C-suite executives.
Success operating independently and navigating competing priorities in a constantly changing environment
General technical proficiency using software
Proven track record of success in meeting and exceeding goals
Excellent communication, organizational, and influencing skills

Senior Customer Success Manager, RMM

Key skills