Financial Coordinator – Credit and Collections

Role Overview

• Coordinate the risk analysis process and the release of orders held for credit, evaluating customers' financial history in SAP and handling escalation of exceptions, with a focus on mitigating default and ensuring smooth billing.
• Manage the execution of the collections strategy and the monitoring of overdue receivables, conducting preventive and corrective actions to reduce delinquency and improve the Average Collection Period.
• Control the referral of past-due portfolios to external collection agencies, ensuring application of corporate policies and strengthening credit recovery strategies.
• Supervise receivables reconciliation and bank settlement processes, ensuring the correct integration of remittance and return files and preventing inconsistencies or incorrect charges.
• Lead the resolution of commercial and financial incidents, coordinating ticket handling and ensuring SLA compliance and quality support to internal areas.
• Coordinate renegotiation processes for overdue invoices, defining system parameters and payment conditions within established authorizations, focusing on recovering amounts and regularizing customers.
• Assess the risk of receivable losses and coordinate the calculation and recording of the Provision for Doubtful Accounts (PDD), ensuring adherence to accounting policies and accurately reflecting portfolio risk.
• Prepare and monitor performance indicators for credit and collections operations, consolidating SAP data to generate management reports and identify improvement opportunities.
• Contribute to the review and update of credit policies and procedures, analyzing operational impacts and ensuring alignment with corporate guidelines.

Requirements

• Bachelor's degree: Administration, Accounting, Economics, Production Engineering or related fields.
• Experience managing Credit and Collections operations, including defining and executing collections strategies, conducting debt negotiations and analyzing performance indicators related to credit, recovery and delinquency.
• Leadership of operational teams, with SLA monitoring, performance management and a focus on process efficiency and quality.
• Knowledge of the Provision for Doubtful Accounts methodology (PDD).
• Ability to analyze data and credit & collections indicators, focused on risk forecasting and trend identification.
• Postgraduate degree, MBA or specialization in Finance, Controllership, Risk Management or Credit.
• Experience with SAP, acting in Credit and Accounts Receivable processes.
• Familiarity with customer service management platforms and approval workflows.
• Experience configuring or operating automated credit decision engines.
• Knowledge of legislation and best practices applicable to collections and credit recovery.
• Knowledge of LATAM financial routines.
• Intermediate Spanish.

Benefits

• Work arrangement: Hybrid (4 days per week on-site in Joinville).
• Flexible working hours.
• Meal allowance.
• Year-end gift.
• Health insurance.
• Dental plan.
• Life insurance.
• Private pension plan.
• Wellhub (formerly Gympass).
• Birthday day off.
• Family-friendly company: extended maternity and paternity leave.
• Discount on our products.
• Annual bonus (profit sharing).
• Discounts of up to 50% on medications.
• Health programs.