The Global Process Lead (GPL) is an end-to-end (E2E) process expert and leader, responsible for the level 2 process design, transformation, and continuous improvement.
The GPL brings deep domain expertise to bridge the gap between E2E process strategy and planning (set by the GPO) and process execution, by leading the operational design (inclusive of process, people, tech and data) of global standards.
Driving sustainable transformation at scale that improves user experience, operational efficiency, compliance and business value.
They also play instrumental leadership and influencing role, driving integration across L1 processes, and buy in and alignment with regions and markets.

Bachelor's degree minimum.
A relevant Master’s degree (e.g. MBA) or professional certification (e.g. PMP) beneficial.
Qualifications in Business Process Management, Lean Six Sigma and/or Finance / Accounting beneficial.
Preferred accounting / finance qualification or equivalent AR domain accreditation.
IOFM AR Certified.
Hands-on knowledge with SAP Credit Management / Collections / FSCM / SAP AR.
Preferred CICM / NACM certification.
Working knowledge of BPQMS Standards.
Extensive FMCG industry experience (preferred exposure to Beer, Wine & Spirits) in leading E2E global processes/capabilities in a complex matrixed organisation.
Preferred experience in driving and delivering large-scale transformation programmes involving process, tech, data and operating model changes.

Global Process Lead – Credit & Collections

Key skills