Key skills
LeadershipCommunicationCollaborationNegotiation
About this role
Role Overview
- Own and manage the overall client relationship, acting as the primary advocate for the client within Ensono
- Drive profitable account growth through identification of expansion opportunities and strategic account planning
- Partner with delivery teams to ensure high-quality service execution and sustained customer satisfaction
- Proactively manage account health, including renewals, risk mitigation, and issue escalation
- Leverage Ensono’s full portfolio of services and internal resources to address client needs and business objectives
- Build long-term, executive-level relationships that support “clients for life” outcomes
Requirements
- Proven experience managing and growing complex, enterprise client relationships
- Strong ability to build trusted relationships with client stakeholders, including executive leadership
- Experience driving account growth through cross-functional collaboration and solution alignment
- Demonstrated ability to manage renewals, identify risks, and develop mitigation strategies
- Strong communication, negotiation, and relationship-management skills
- Ability to operate effectively as an individual contributor in a highly matrixed organization
Benefits
- Unlimited Paid Days Off
- Three health plan options
- 401k with company match
- Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts
- Family Forming Benefit including fertility coverage and adoption/surrogacy reimbursement
- Paid childbearing and paternal leave
- Education Reimbursement, Student Loan Assistance or 529 College Funding
- Sabbatical leave
- Wellness program
- Flexible work schedule