Client Success

Role Overview

• Own the success and growth of a portfolio of key US-based retailer accounts, ensuring strong performance, retention, and expansion.
• Serve as the primary point of contact for senior client stakeholders, leading regular business reviews, planning sessions, and weekly touchpoints (WIPs).
• Act as a strategic advisor to clients on retail media monetization, media mix optimization, and go-to-market execution.
• Drive adoption and utilization of QSIC’s solutions through onboarding, training, and ongoing client education.
• Translate campaign performance, attribution data, and commercial insights into clear, compelling narratives for client stakeholders.
• Own revenue performance across assigned accounts, including renewals, upsell opportunities, and margin optimization.
• Identify growth opportunities within retailer ecosystems, including new categories, suppliers, and monetization strategies.
• Monitor performance against revenue targets and proactively address risks or gaps.
• Maintain clear visibility into inventory, supplier commitments, and pipeline performance.
• Partner closely with Sales, Product, Media, and Analytics teams to deliver strong client outcomes.
• Coordinate internal resources to ensure seamless execution of campaigns, reporting, and optimization initiatives.
• Provide structured feedback to Product and Technology teams to improve platform capabilities and client experience.
• Represent the voice of the retailer internally, helping shape product roadmap and service offerings.
• Stay ahead of retail media and in-store audio trends, bringing proactive ideas and innovation to clients.
• Support key client presentations, executive discussions, and industry engagements as needed.

Requirements

• 6–10+ years of experience in client success, account management, or customer-facing roles within retail media, advertising, SaaS, or related industries.
• Proven track record of managing and growing high-value client relationships with measurable revenue impact.
• Strong commercial acumen with experience owning or influencing revenue targets, renewals, and upsell strategies.
• Experience working with retailers or within retail media networks strongly preferred.
• Excellent communication and presentation skills, with the ability to engage senior stakeholders.
• Highly organized and able to manage multiple priorities in a fast-paced environment.
• Collaborative, solutions-oriented mindset with strong cross-functional leadership skills.
• Bachelor’s degree required; advanced degree a plus.