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Management Information Analyst – I at Agencia VTAL | JobVerse
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Management Information Analyst – I
Agencia VTAL
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Management Information Analyst – I
Rio de Janeiro, Rio de Janeiro, Brazil
Full Time
2 weeks ago
No Sponsorship
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About this role
Role Overview
Plan and control field technicians' schedules, ensuring adequate coverage according to demand and SLA.
Analyze volumes of service orders (installation, repair, maintenance) and forecast operational capacity needs.
Balance technicians by region, taking into account demand geolocation, expected productivity and travel time.
Create, adjust and optimize work areas (route planning and operational clusters).
Monitor and act in real time (intra-day) to redistribute resources.
Identify imbalances between supply (technicians) and demand (service orders) and propose corrective actions.
Support the definition of schedules, days off, shifts and working hours.
Build analyses and operational performance reports (capacity vs. demand, backlog, occupancy).
Work collaboratively with Planning (PCP / S&OP), Field Operations and Operational Control.
Requirements
Operational planning
KPI analysis
Schedule or team allocation management
Demand and capacity analysis
Experience with field operations
Experience with routing or service scheduling
Completed university degree
Benefits
Meal and/or Food Allowance
Transportation Allowance
Health Insurance
Dental Insurance
Life Insurance
Private Pension Plan
Profit-sharing Program (PPR)
Pharmacy Assistance
Childcare Assistance
Flexible working hours
V.tal Benefits Club
Extended maternity leave (6 months)
Extended paternity leave (20 days)
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