Plan and control field technicians' schedules, ensuring adequate coverage according to demand and SLA.
Analyze volumes of service orders (installation, repair, maintenance) and forecast operational capacity needs.
Balance technicians by region, taking into account demand geolocation, expected productivity and travel time.
Create, adjust and optimize work areas (route planning and operational clusters).
Monitor and act in real time (intra-day) to redistribute resources.
Identify imbalances between supply (technicians) and demand (service orders) and propose corrective actions.
Support the definition of schedules, days off, shifts and working hours.
Build analyses and operational performance reports (capacity vs. demand, backlog, occupancy).
Work collaboratively with Planning (PCP / S&OP), Field Operations and Operational Control.

Management Information Analyst – I

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