Key skills
SentryCommunicationCritical Thinking
About this role
Role Overview
- Ensure quality customer experience by reducing friction points
- Listen to and assess customer needs
- Build positive relationships with customers
- Provide timely service meeting specified standards
- Handle high volume of telephone calls
- Navigate multiple systems for assistance
- Record and file information from service requests
- Research and identify contact center problems
- Assist in handling issues and communication
Requirements
- High school diploma
- Proficiency in Spanish preferred but not required
- Good human relations skills
- Effective verbal and written communication skills
- Computer proficiency, including Excel and Word
- Ability to navigate multiple software technology
- Ability to meet attendance requirements
- Basic critical thinking and problem-solving skills
Benefits
- Hybrid work model with flexibility to work from home
- Equipment for home office provided by Sentry
- Meal subsidy for office associates
- 401(K) with dollar for dollar match, immediate vesting
- Tuition reimbursement program
- Generous Paid-Time Off plan
- Volunteer-Time off
- Group Medical, Dental, Vision, Life insurance
- Parental leave
- Health and Wellness benefits
- Employee Assistance programs
- Sentry Foundation gift matching program