Oversee end-to-end invoicing in NetSuite (subscriptions, usage, fixed-fee, milestone, T&M, and credit/rebill scenarios).
Lead, mentor, and develop the Billing/Invoicing and Collections teams (hiring, training, performance management, workload planning).
Establish team KPIs, SLAs, and a culture of continuous improvement, accountability, and customer service.
Ensure accuracy of order data flow from Salesforce to NetSuite, minimizing manual adjustments.
Own monthly billing cycles, cutoffs, and quality controls; manage billing calendars and exception handling.
Partner with Revenue Accounting to support ASC 606 compliance, billing schedules, revenue schedules, and audit requests.
Manage collections strategy, outreach cadences, and dispute resolution; reduce DSO and aging A/R.
Oversee cash application, unapplied cash resolution, and credit memos.
Build dashboards and aging reports; escalate chronic delinquencies and collaborate with Sales/CS on retention impacts.
Implement internal controls to support close accuracy and external audit readiness.
Perform other duties as assigned to support departmental and company objectives.

Bachelor's Degree in Accounting, Finance, Business Management, or equivalent experience.
6–8 years of experience in Revenue Operations/Accounting, Order-to-Cash, or Billing, with 2+ years leading teams.
Hands-on NetSuite experience (billing/invoicing, Advanced Revenue Management, customers/items, saved searches).
Hands-on Salesforce experience (CPQ familiarity preferred; reporting/dashboards).
Strong knowledge of order management, invoicing models (subscription/usage/fixed/milestone), revenue accounting (ASC 606), credit & collections, and cash application.
Analytical and process design skills; comfort with data cleansing, reconciliations, and exception management.
Expert Excel capability for reconciling order data, analyzing A/R aging, monitoring billing accuracy, and performing exception analysis to support automation and process improvements.
Ability to travel up <10% as business needs require.
Sedentary: primarily desk/computer work.
Must be legally authorized to work in the United States; Elite does not provide employment sponsorship for this position.

Manager, Revenue Operations

Key skills