Operations Service Owner

Role Overview

• Ensure end-to-end operational excellence of digital services
• Manage their lifecycle, partner performance, service quality, and cross-functional coordination
• Implement the operational strategy for digital services
• Ensure reliability, scalability, recoverability, security, and efficiency of digital services
• Lead the resolution of operational issues
• Maintain service documentation
• Manage relationships with key technology and service partners
• Develop analytics, KPIs, and performance reporting for services
• Manage incidents, problems, and change requests
• Lead and manage complex projects

Requirements

• Information Technology or similar qualification
• Bachelor’s degree required; advance degree preferred
• Minimum three or more years’ experience as Service Manager/Service Owner
• Minimum five or more years’ experience as Project Manager
• Minimum ten or more years’ experience Dealing with Ambiguity and Hypothesis-Driven Thinking
• Stakeholder Management managing relationships with stakeholders, customers, vendors
• Negotiation and conflict resolution
• Problem-Solving and Decision-Making analytical mindset
• Prioritization and decision-making under pressure
• Leadership and Team Collaboration leading cross-functional teams
• Clear verbal and written communication
• Time Management coordinating and prioritizing multiple projects

Benefits

• Individual opportunities for self-determined career planning and professional development
• A corporate culture in which there is enough room for innovative thinking
• Hybrid work