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Operations Service Owner at Fresenius Medical Care | JobVerse
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Operations Service Owner
Fresenius Medical Care
Website
LinkedIn
Operations Service Owner
Italy
Full Time
2 weeks ago
Visa Sponsorship
Apply Now
Key skills
Analytics
Leadership
Stakeholder Management
Communication
Time Management
Collaboration
Negotiation
About this role
Role Overview
Ensure end-to-end operational excellence of digital services
Manage their lifecycle, partner performance, service quality, and cross-functional coordination
Implement the operational strategy for digital services
Ensure reliability, scalability, recoverability, security, and efficiency of digital services
Lead the resolution of operational issues
Maintain service documentation
Manage relationships with key technology and service partners
Develop analytics, KPIs, and performance reporting for services
Manage incidents, problems, and change requests
Lead and manage complex projects
Requirements
Information Technology or similar qualification
Bachelor’s degree required; advance degree preferred
Minimum three or more years’ experience as Service Manager/Service Owner
Minimum five or more years’ experience as Project Manager
Minimum ten or more years’ experience Dealing with Ambiguity and Hypothesis-Driven Thinking
Stakeholder Management managing relationships with stakeholders, customers, vendors
Negotiation and conflict resolution
Problem-Solving and Decision-Making analytical mindset
Prioritization and decision-making under pressure
Leadership and Team Collaboration leading cross-functional teams
Clear verbal and written communication
Time Management coordinating and prioritizing multiple projects
Benefits
Individual opportunities for self-determined career planning and professional development
A corporate culture in which there is enough room for innovative thinking
Hybrid work
Apply Now
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