Account Manager – Personal Lines

Role Overview

• Serves as the main point of contact for the clients, addressing inquiries, providing guidance on appropriate coverage changes and contractual requirements, and educating clients on policy exclusions and exposures
• Partners in the strategic development of insurance plans tailored to client needs
• Acts as field underwriter and authorized representative of the insurance carriers to assess and bind coverage as appropriate
• Strategically manages the remarketing of renewals to ensure high account retention rates
• Oversees the preparation of client proposals, including submissions, loss evaluations, and risk analyses, ensuring timely and accurate quotations and policies
• Communicates various billing and invoicing options
• Prepares comprehensive summaries of insurance and schedules, accurately producing binders, certificates, policies, endorsements, and other related documents to support client needs
• Assists clients in submitting first reports of claims by obtaining adjusters and/or arranging a visit from a member of the claims team
• Facilitates the prompt response from carriers and their staff in order to expedite claim settlements
• Conducts thorough policy reviews during renewals and audits, verifying accuracy and ensuring necessary corrections are executed
• Proactively communicates significant audit discrepancies to clients and determines further action
• Reviews cancellation requests, determining reasons and attempting to retain client accounts while maintaining the company’s financial integrity
• Stays informed about industry developments, new products, legislation, coverage options, and technological advancements to continuously enhance knowledge, performance, and client services
• Recommends process improvements as needed
• Quickly identifies and resolves complex client service issues
• Performs other projects, duties, and tasks, as assigned
• Fully adopts innovative technology, including proprietary AI solutions, into the service process to deliver a best-in-class client service experience.

Requirements

• A Property and Casualty License from state of domicile is required and must be maintained
• Preference given to individuals who have insurance designations (e.g. AINS, CIC, CPCU, ARM)
• High School Diploma or equivalent
• Four-year degree preferred
• Minimum 5 years account management experience in the insurance industry with a focus on personal lines of coverage is required
• Bilingual (Spanish/English) is a plus or a must in some locations
• Strong analytical and mathematical skills
• Strong PowerPoint and presentation skills for both in-person and teleconference/webinar sessions
• In-depth understanding of advanced personal lines of coverage with the ability to advise clients concerning their complex insurance needs
• Excellent written and verbal communications skills are required to maintain effective relationships with clients, co-workers, carriers, vendors and others
• Proficient skills in Microsoft Office (primarily Excel and Word)
• Must be computer literate with the ability to learn new software applications
• Intermediate to advanced knowledge of insurance markets, products, services, insurance ratings and underwriting procedures
• Must have a valid driver’s license, the ability to travel to client sites and a reliable source of transportation.

Benefits

• Competitive pay
• A safe and healthy work environment provided by our robust benefit program including family health and wellness programs
• 401K
• Employee assistance programs
• Paid time off
• Paid holidays