Answer all incoming phone calls on a multi-function phone system
Respond to general inquiries and calls for emergency requests, suspicious persons, medical emergencies, suicides, bomb threats and other crisis calls
Process calls according to given situation
Determine priority and protocol and dispatch security personnel accordingly
Operate Nortel console
Receive and screen all incoming and outgoing calls to determine proper routing and provide system usage information and assistance
Maintain patient's rights and confidentiality following HIPAA policies

Knowledge of the Nortel console and pate equipment
Knowledge of placing local, long distance and overseas calls, directory information and oral paging
Demonstrated knowledge of CRT/PC operation
Knowledge of fax machines
Clear, concise speaking voice
Computer, oral and written communication, customer service and interpersonal skills
High School Diploma or GED
Basic minimum 1 year Switchboard experience
Experience in a medical/hospital environment or call center
Experience with the Nortel phone system

Telecommunications Operator

Key skills