Contact Center as a Service (CCaaS) software management and domain experience.
NICE CXone and CXone Studio Experience
Work as a member of the TTEC Digital project team to enhance and improve software written in one or more of the following languages: CXone Studio, C#, ASP.NET
Code and test projects.
Deliver high-quality software on time.
Attend meetings and training as required.
Work with system analysis and project management for the successful completion of a project.
1-2 years of ASP/.NET experience (C#, VS.Net, XML, Web Services, etc.)

Bachelor’s degree in computer science, IT, or engineering preferred.
3 or more years’ experience in NICE CXone and UC environments.
1 to 2 or more years of software development, to include design, custom and common coding (JavaScript, Python, Java, C++), and testing of real time systems.
Experience with enterprise level CCaaS architecture for complex business needs.
Network infrastructure experience.
Team Player
Desire to work in a fast-paced environment.
Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences.
Exercises wide latitude in determining objectives and approaches to engagements.
Works on issues for development and future concepts.
Existing knowledge and/or industry certifications for NICE CXone and process automation technologies.
Ability to work US daytime hours.

We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

NiCE CXone Engineer, Professional Services Consultant

Key skills