Customer Success Coordinator

Role Overview

• Customer Success Coordinator overseeing customer relationships and experience
• Managing ticketing system and proactively resolving issues
• Tracking daily activities and reporting on customer interactions
• Collaborating across teams to ensure customer satisfaction

Requirements

Required Experience and Qualifications

Core Experience

• 3+ years in a U.S.-facing, outbound-driven customer service role
• 2+ years managing high-volume workflows, consistently handling 40+ daily customer interactions with full ownership and follow-through
• 2+ years of proven experience resolving and confidently de-escalating customer issues with professionalism and control

Tools and Systems

• 2+ years of hands-on CRM experience (Salesforce, HubSpot, Zoho, Microsoft Dynamics, Pipedrive, or similar)
• 2+ years of VoIP system experience (RingCentral, Aircall, Dialpad, Zoom Phone, Google Voice, or equivalent)

Communication

• 2+ years working in fully English-speaking environments with strong spoken and written communication (C1/C2 level)

What Sets You Apart

• Proven ability to consistently report and improve performance using real metrics (daily contacts, follow-up rates, conversions)
• 2+ years of direct impact on customer retention or revenue outcomes
• 1+ year of experience working with U.S. franchises, home services, or service-based businesses

Work Setup Requirements

• Personal computer and reliable internet connection
• Ability to handle calls during your shift
• All tools (email, CRM, internal platforms) are provided by the company

Tech Stack

• VoIP