Key skills
SaaS
About this role
Role Overview
- Use enthusiasm and empathy to help troubleshoot and delight customers.
- Get to know and navigate Breezy inside-out.
- Help customers achieve their goals in Breezy.
- Escalate issues when necessary.
- Track support metrics and hit goals set for the team.
- Identify trends in common issues and help develop training programs.
Requirements
- Some experience making customers happy as a primary job function.
- Enthusiastic and comfortable around technology, the SaaS space, and/or recruiting and human resources.
- Even-tempered and kind.
- Experience with Trello and Intercom is a plus.
Benefits
- Grrrrreat benefits.
- Professional development opportunities.