Provide outstanding service to customers by responding to a high level of inbound customer calls, inquiries and requests
Engage customers to ensure complete understanding of the issues and provide accurate and efficient responses
Build instant rapport with customers and lasting relationships with call center team members
Utilize job-specific software, databases, scripts, and tools appropriately
Assess needs and make sales recommendations for products or services that may better suit identified customer needs
Participate in training and learning opportunities to expand knowledge of the company, products, sales and services

High school diploma or GED
2-4 years of customer service or inside sales experience
Demonstrated ability to work as part of a team in a collaborative environment
Legally eligible to work in the US
Advanced degree, relevant sale certifications, prior sales experience and experience or interest in environmental and/or sustainability field are preferred
Outstanding relationship management skills
Excellent listening, communication and problem solving skills
Ability to identify and develop sales opportunities
Demonstrated proficiency with Microsoft Office
Typing proficiency
Working knowledge of Microsoft Dynamics for CRM or similar software systems

Customer Care Representative

Key skills