Customer Service Representative

Role Overview

• Quote customers and process orders based on requests from customers and WFS Account Managers
• Source products for customers not in our usual vendor base
• Provide cost savings and product substitutions to customers as requested
• Follow-up on customer back orders, quotes, and complaints
• Continuously improve product knowledge through lunch n’ learns, online research, etc.
• Process customer returns and PO returns as per Quality Systems procedure
• Review all reports and make inquiries as needed
• Seek special contract pricing from vendors when applicable
• Follow billing and freight instructions – inbound and outgoing
• Follow all safety protocol in compliance with WFS’ Health & Safety policies and procedures and the Occupational Health & Safety Act
• Support all aspects of WFS Quality Management System
• Other duties as assigned

Requirements

• A minimum of 1 to 2 years previous customer service experience is required
• Demonstrates a strong work ethic and personal commitment to get the job done
• Demonstrated ability to provide exceptional customer service
• Team-player and an ability to work independently
• Knowledge of industrial and/or safety products is preferred
• Superior interpersonal, problem solving and customer service skills to effectively build relationships
• Strong communication skills, ability to convey message in an organized, clear and effective manner
• A self-starter, taking action to achieve goals beyond what is required
• Strong time management and organizational skills, with proven ability to adhere to tight deadlines
• Proficient computer skills and aptitude
• Knowledge of dangerous goods and WHMIS regulations is required

Benefits

• Medical, dental, vision and prescription drug coverage
• Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
• Life insurance coverage, including spousal and dependent life insurance.
• Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
• Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
• Educational & Professional Membership Fee Assistance program
• Employee discounts, team member perks and more!